FAQ, Returns & Exchanges
This page is our FAQ. Find answers to our most common questions here!
This page is our FAQ. Find answers to our most common questions here!
We know Pro and Competitive
cornhole players are passionate about their game so we encourage our customers to ask questions about their equipment and our polices. Below are some of the most common frequently asked questions we receive.
Cornhole Boards, Airmail Box, and Score Tower are built to order and requires different shipping timeframe from our regular 1-7 business days;
Cornhole Boards - 3-6 weeks
Airmail Box - 4-5 weeks
Score Tower - 4-5 weeks
Pitch Pad Pro - 4- 7 days for production
If the order is with Cornhole bags, the entire order will be shipped together.
If customer wants the bags to be shipped separately and ahead of the wood work items, there will be an additional fee of $9.95.
Customer must contact Customer Service using the below Contact us form or via* email@example.com once purchase is made so we can send an additional shipping invoice for expedited bag shipping."
Gladiator Cornhole Gear
Cornhole bags: We are currently on a 1-3 Business Days processing time.**Please note: During busier times of the year (holidays) shipping times may be delayed.
Gladiator Cornhole Gear Cornhole Gloves or drawstring bags: items ship within 72 hours of purchase.
Apparel items: can take up to 30 days to ship.
Gladiator Pro Cornhole Boards: These are made to order, please allow 5-6 weeks for delivery
Gladiator Score Tracker Pro: These are made to order, please allow 4-5 weeks for delivery
Gladiator Pro Airmail Box: These are made to order, please allow 5 weeks for delivery
Gladiator Cornhole Gear Pitch Pad Pro: These are made to order, please allow 4-5 weeks delivery
Gladiator Battle Bag: Please allow up to 3 weeks for delivery
Please note: orders are not shipped on the weekends or holidays GCG Holidays consist of New Years Eve, New Years Day, MLK Jr Day, Washington's' Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Christmas Eve, Christmas Day
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Once USPS/FEDEX/UPS confirms delivery, Gladiator Cornhole Gear is no longer responsible for the package."
"Gladiator Cornhole Gear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked ""delivered"" must be filed after 5 days and before 15 days from the date the package was marked ""delivered."" Claims for packages presumed to be lost (where the status is not ""delivered"") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint
Please note if your package is stolen you will need a police report.
Make sure the toggle is ON at checkout so your packages are covered!
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Where is my order?
Download Route’s mobile app Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.
What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds. Please note, you will need a police report.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London."
Please submit request to: firstname.lastname@example.org for authorization
Cornhole Bags: For any returns or exchanges you must show proof of purchase from Gladiator Cornhole Gear (Original Order ID #). If purchased through a raffle (not including those we authorize coupon code for), refund/exchanges will not be honored.
No returns will be accepted for customized items. These are made based off of images provided to us from you.
Any discrepancies with the purchased item must be reported within 72 hours of receiving the package. Failure to report discrepancies in a timely manner may result in a non-corrective action.
For All Products:
If the customer is unsatisfied and would like to return to return the item for a refund, then the customer must send the item back within 3 business days of having received the item (after authorization is granted) and bags must be in new condition. The customer is responsible for shipping costs to return, as well as a restocking fee of 15% of sale price and shipping is non-refundable. If order is refused at time of delivery, order is still subject to 15% restock fee and shipping is non-fundable. A refund will be processed within 3 Business Days (Monday-Friday With Exception Of Holidays) of receipt.
All returns must be in new condition
Return Order To:
Gladiator Cornhole Gear
168 Highway 274 #310
Lake Wylie SC 29710
Once shipped, email email@example.com with tracking information.
*Any damage due to shipping must be reported within 2-3 days of shipment being received in order to properly file claim with USPS or FedEx.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note: We have denied returns for used/washed bags at which point the customer would be responsible to pay for shipping for the return of the used bags.
We stand behind our products but if 2020 has taught us anything....
Its that nothing is perfect! If you should have an issue please see warranty terms below. If your issues fall in the outlined terms and you need to make a warranty claim, please email firstname.lastname@example.org with the following info:
Name, Order Number, Photo Of Issue
Our team will get back to you within 24 hours to let you know if claim is approved.
Cornhole Bags: Bags have a 90-Day warranty at the seam. Material punctures or other damages are deemed user-error. You must provide original proof of purchase to claim warranty and note - if purchased through a raffle not authorized by Gladiator Cornhole Gear, warranty is not honored.
*Snags are not covered under warranty. We encourage you not to play on rough boards or surfaces as these conditions DO cause snags (white lines on bags). These are generally cosmetic and do not effect game play.
*Any break-in method other then throwing voids any warranty
1-59 days from purchase date: Full replacement via coupon code
60-89 days: 50% off code for new glove
90 days – no return
Battle Bags: We Back Our Battle Bag By A Lifetime Guarantee! Yes, You Read That Right. We Built The Battle Bag Gladiator Strong And Prepared To Go Into Your Events Ready For Action! See Full Warranty Info Below...
All other items will be on a case by case bases. Please contact us to review.
How it works
-Add items to your cart (or shopping bag).
-Check out with Shop Pay.
-Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
You can add the buy now, pay later with Shop Pay messaging in your online store banner, and the following subheadline:
When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*
Quick approval, easy payments, no hidden fees
You can create icons for quick approval, easy payments and no hidden fees, and use the approved text.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
A smaller payment balance on the final paymentLess future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
We accept payment via Credit card, PayPal, Facebook Pay, Apple Pay, Google Pay, Shop Pay, Venmo, Diners Club and Coinbase Ecommerce.
Crypto currency accepted Coinbase Commerce at checkout Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USD Coin, Dai, and Dogecoin.
Credit cards accepted MasterCard, VISA, American Express, and Discover. This includes prepaid gift cards with the MasterCard, VISA, American Express, or Discover logo on them.
We get this question a lot!
We are old school and think the best way to break in your bags are to throw them! Boiling, washing, drying can accelerate the break in process however it voids the warranty. We WILL know the difference when you submit photos so if you choose any other methods then throwing, you are doing so at your own risk.
Currently we offer customization on both ACL COMP & ACL PRO bags.
1. The custom image will be printed on inner ring logo of the stick side of the bag that has a 3'3 inches in diameter.
2. The color of the bags can't be customized, only the inside of the ring logo where your image will be printed.
3. Please contact Customer Support for logos with WHITE background.
4. If the logo has lettering, please take note that this will be printed on a textured fabric, so if the letters are too small or narrow, they will not be printed as clear as it is on paper.
5. Upload a high resolution file of the image to ensure good quality print.
We are not accepting customization on any other products at the moment. In the future we will open up options for other products so stay tuned for announcements when they become available!